igloohome × Smoobu Setup

What the igloohome–Smoobu connection does

igloohome is built for short-term rentals: instead of a retrofit cylinder like Nuki or Tedee, the keypad is usually a standalone unit at the door, often with the lock mechanism built in. At the core is an algorithm that generates time-limited PIN codes — the lock can validate a code locally, so it keeps working even without a permanent internet connection.

To hand codes to guests automatically through Smoobu, you still need an online connection: an igloohome Bridge reports bookings to the lock in real time, so Smoobu can create and send a unique code for every stay. Without a Bridge you can still generate codes manually in the igloohome app, but not automatically from Smoobu. If you already know Nuki or Tedee, the underlying logic will feel familiar — menu names and device labels differ.

Step 1 — Check your hardware and remote access

For Smoobu to create codes automatically, the lock needs to be reachable online through the Bridge. Which keypad and Bridge models igloohome currently sells changes over time — confirm this on igloohome.co before you buy.

Step 2 — Link your igloohome account to Smoobu

1. In Smoobu: open Settings and look for the integrations or smart lock area. The exact menu label can change — the Smoobu help centre has the current path.
2. Choose igloohome from the list of supported lock providers.
3. Sign in with your igloohome account and grant Smoobu access to your locks.
4. Select the lock you want to connect.
5. Assign the lock to the matching property in Smoobu. With several apartments, each apartment gets its own lock.
6. Save. The connection status should now show as active.

If you later change your igloohome password or revoke access inside igloohome, you may have to re-authorise the connection in Smoobu.

Step 3 — Enable an access code per booking

Once connected, tell Smoobu to create a separate code for every booking automatically.

1. Open the settings of the connected lock in Smoobu.
2. Turn on automatic access code generation per booking.
3. Check the validity window. Check-in time to check-out time is the usual choice; widen it if you need a cleaning buffer.
4. Save. Existing bookings do not automatically get a code retroactively — create those by hand in the igloohome app if needed.

You will see the code in the booking details once Smoobu has synced it to igloohome. Test this once with a booking of your own before the first real guest arrives.

Step 4 — Send the code to the guest automatically

A code is worthless if it does not reach the guest in time. The most reliable approach is a message template that inserts the code for you.

1. In Smoobu: open the message templates in the automation or messages area.
2. Edit your pre-arrival template or create a new one.
3. Insert the access code through the editor's variable picker instead of typing it by hand. This avoids typos in the placeholder.
4. Schedule the send a few days before check-in. Many hosts choose 48 to 72 hours.
5. Save the template. It now applies to all new bookings.

Keep privacy and security in mind

A smart lock records when the door was opened. If you use access logs, tell your guests about it in the house information and restrict access to your own account. Do not share your igloohome login with cleaners — create separate access or separate codes for them instead.

This is not a topic for blanket answers: how long logs may be kept and what belongs in your privacy notice depends on your situation. When in doubt, ask a data protection adviser.

Troubleshooting common issues

Note: this guide is based on the public documentation of Smoobu and igloohome as of 23 September 2026. Menu names, models, prices and the integration's feature set can change — check igloohome.co and smoobu.com/pricing for current pricing. My long-term hands-on experience is with Nuki, not igloohome, so verify details against the current manufacturer documentation.igloohome.co ·Smoobu help centre